Please note that we do not currently offer non-warranty evaluations, setups, or repairs at our shop. See below for more information.
Overview
Collings instruments are built to provide a lifetime of playing enjoyment. However, like any stringed instrument, they can require occasional repair or setup work to maintain proper tone and playability. While we proudly stand behind the workmanship of our instruments, the majority of repair issues that we encounter can be addressed by simple adjustments. Many repair situations relate to minor setup issues with the nut, saddle, truss rod, or humidity.
As a first step, we advise that you contact your dealer where you purchased the instrument. Many of our dealers have in-house repair technicians that can quickly resolve common problems. Those that do not can often recommend trusted local repair techs. If you don’t have a dealer close by that can help, we can likely refer you to a qualified repair shop. Feel free to contact us with any repair related questions.
Non-Warranty Setup and Repairs
We do not currently offer non-warranty evaluations, setups, or repairs at our shop. However, we do maintain a list of trusted repair techs and luthiers to whom we can refer you should your instrument require attention. If you would like us to recommend a repair tech based on your issue and location, please email us at repairs@collingsguitars.com.
Warranty Repairs
If you are the original owner of your Collings instrument and believe it is experiencing a warranty-related issue, please contact the authorized dealer from whom you purchased the instrument for more info. You may also send an email with the instrument’s serial number, a description of the issue, and detailed photos, if applicable, to repairs@collingsguitars.com for review.
Replacement Parts
Due to production and workforce limitations, we are not currently accepting orders for non-warranty parts, including nuts, saddles, pickguards, knobs, truss rod covers, pickup rings and covers, fretwire, tailpieces, etc.
Warranty
Collings Guitars, Inc. Limited Warranty
Congratulations, you are now the owner of one of the finest handmade instruments in the world. One of the benefits of owning an instrument made by Collings Guitars, Inc. (“Collings”) is that, as the original owner, you are entitled to a limited lifetime warranty. This warranty is non-transferable. We ask that you fill out the card and return it to us, or register your instrument online within 30 days of purchase to make sure that your warranty is properly validated.
Although the Collings limited warranty lasts for as long as you own your instrument, there are a few reasonable restrictions of which you should be aware.
What this warranty covers:
This Collings instrument is warranted to be free from defects in materials and workmanship, to the original purchaser, for as long as he/she owns the instrument. Components not manufactured by Collings (e.g. tuners, cases, pickups, hardware, electronics, switches, jacks, controls, plated surfaces, etc.) are warranted for a period of one (1) year from the original purchase date. This limited warranty constitutes the entire warranty of Collings with regards to its instruments. No representation or warranty by any Collings salesperson, dealer, agent, representative or employee shall be binding upon Collings Guitars, Inc. other than as expressly set forth herein.
What this warranty does not cover:
The Collings Limited Warranty does not cover the following: wear and tear from normal use and any damage that is the result of misuse, abuse, or unauthorized modifications, damages from unauthorized or self-made repairs, improper maintenance, accidents, exposure to adverse temperature and/or humidity, and other careless action, which by its nature results in damage to the instrument or to components not manufactured by Collings.
This warranty is strictly limited to repair or replacement of any and all parts of the instrument found, under this warranty, to be defective upon examination by Collings Guitars. In no event shall Collings be liable for any indirect, incidental or consequential damages.
Although great care has been taken to use the very finest finishing materials available on this Collings instrument, cracking or checking of the finish can occur due to adverse atmospheric conditions. The resulting cracking or checking is not covered under this warranty.
Shipping and insurance charges to and from the factory for authorized repairs are the responsibility of the owner. Although we take great care in shipping any instrument, we are not responsible for any damage that occurs during shipping either to or from the factory.
THIS WARRANTY IS THE SOLE WARRANTY OF COLLINGS GUITARS, INC. AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF FITNESS FOR PURPOSE AND MERCHANTABILITY.